At Tessa Cloth, we want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Products must be unused, in their original condition, and with all tags intact.
- Personalized or customized items are not eligible for return unless defective.
2. Return Process
- To initiate a return, please contact us at [email protected] with your order number and reason for return.
- Our team will guide you through the return process and provide instructions for sending the product back.
3. Refunds
- Refunds are issued after the returned item is received and inspected.
- Refunds are only applicable for the product cost. Shipping or COD charges are non-refundable.
- Approved refunds will be processed and sent via the original payment method where applicable.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery.
- We will arrange a replacement or full refund at no additional cost.
5. Exchanges
- Exchanges are subject to product availability.
- Contact us at [email protected] to request an exchange, and we will guide you through the process.
6. Contact Information
For any questions regarding returns or refunds, please email us at [email protected]